Albany Assist Nuisance Call Problem

How to stop nuisance calls?

There are many options available to you that can stop/reduce the number of nuisance calls you receive.

Register with the Telephone Preference Service (TPS)

This free to register service allows you to opt out of receiving any unsolicited sales or marketing calls.

It is a legal requirement that all organisations (including charities, voluntary organisations and political parties) do not make such calls to numbers registered on the TPS unless they have your consent to do so.

The TPS registration only prevents marketing calls; therefore companies will still be allowed to call you for genuine market research purposes – providing the call does not include any marketing or data collection for use in future marketing calls.

You can register your phone number with the TPS by visiting their website or call their registration line on 0345 070 0707.

Once a number is registered is it will become effective in 28 days. If you are still getting calls after 28 days, you can complain to the TPS directly on their website.

The TPS will contact the caller in question asking for an explanation and requesting that it removes the number from its call lists. It also sends details of the complaints it receives to the Information Commissioner’s Office (ICO).

Go Ex-Directory

Consider taking your number out of any published telephone directory as some businesses use directory services to build their contact list.

You can do this by contacting your phone provider.

Talk with your phone provider about services they offer

There are many products and services that your phone provider may be able to provide you with to block particular types of calls or a selected list of numbers.

In some cases these services will be provided to you free of charge; however some incur a monthly fee.

For more information on the different services available and a breakdown of seven landline providers’ prices, please see Ofcom’s guide

Look out for marketing ‘opt-in’ or ‘opt-out’ tick boxes

When giving your details to a company for example when you use their service or enter a competition, look carefully for any marketing ‘opt-in’ or ‘opt-out’ tick boxes that request consent for your details to be passed onto third parties.

The ‘opt-in’ tick box, if ticked, confirms that you are agreeing to be contacted by the company or other companies (known as "third parties" or "trusted parties").

The ‘opt-out’ box means that if left un-ticked you are agreeing to be contacted.

These boxes can be in the small print and are most likely found near the section where a signature is required.

Take care on social media

Recently members of the public have been targeted after being identified as having had a car accident through social media.
Please take care and ensure that your social media profiles are private so that only the people you want can see your posts. Also be wary of using hash tags that scam companies could target and use to search for potential leads such as: #caraccident, #accident, #carcrash.