Albany Assist Nuisance Calls - Important Information
We are aware that cold calls are being made to the public using the name 'Albany Assist' or ‘Albany’. We believe these calls are randomly targeting members of the public to fraudulently obtain information relating to possible road traffic accidents and injuries sustained by the driver and/or passengers. These calls can often involve the callers becoming confrontational, angry and abusive, leaving the person receiving the call distressed.
We believe that the callers do not operate from a legitimate registered business and are not approved by any of the appropriate industry regulators. The calls are made using many different numbers, which cannot be recalled or traced.
Please do not under any circumstances provide details or information in relation to an accident you may have been involved in, or supply personal data such as address, telephone number or National Insurance Number.
Note that Albany Assistance is in no way connected with these calls or the callers. We do not make unsolicited outbound telephone contact with members of the public. If we do call a customer in connection with their case, we will always take appropriate security precautions at the beginning of the call to verify our own and the customer's identity.